IT Support Specialist

2 weeks ago


Dalkeith, Midlothian, United Kingdom Pertemps Full time

Pertemps is seeking a skilled IT Support Specialist to join our team

In this role, you will provide essential technical assistance to users across various platforms and applications. Your expertise in troubleshooting hardware, software, and network issues will be crucial in ensuring smooth operations.

Responsibilities:
  • Deliver first- and second-line IT support to users through phone, email, or in-person interactions.
  • Effectively manage incidents and service requests within our IT service management system.
  • Diagnose and resolve hardware, software, and network problems, escalating complex issues when necessary.
  • Assist with the setup and configuration of IT equipment, including desktops, laptops, and mobile devices.
  • Monitor and maintain IT systems for optimal performance and efficiency.
  • Maintain accurate records of IT assets and update documentation as required.
  • Adhere to company IT policies and procedures.
  • Contribute to other IT tasks as assigned.
Essential Skills:
  • Proven experience in an IT service desk or support role is highly desirable.
  • Strong problem-solving abilities and technical troubleshooting skills are essential.
  • Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • Proficiency in using IT service management tools and remote support software.
  • Knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles.
  • Ability to work effectively as part of a team and manage multiple tasks simultaneously.
  • At least two years of experience working in a customer-facing IT support role is required.


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