Store Operations Manager

2 weeks ago

London, Greater London, United Kingdom London Designer Outlet Full time

Job Title: Store Operations Manager

Job Type: Full Time

As a Store Operations Manager at London Designer Outlet, you will play a key role in achieving the highest levels of customer service, sales, and profit. You will lead by example, embracing our entrepreneurial spirit and inspiring your team through your passion and belief in our brands.

Responsibilities:

  • Ensure the efficient running of the sales floor, managing all personnel, product, and merchandising functions, business processes, and results for the store.
  • Support the management team in managing all aspects of the store, including sales, customer service, and visual merchandising.
  • Participate in weekly management meetings and other staff meetings to ensure alignment and communication.
  • Clearly communicate to staff all marketing and sales promotions, driving shop floor sales and exceeding store targets through motivating the team to achieve these goals.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales vs. budgets, sales per hour, and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions, and the sales floor.
  • Focus staff on the importance of quality relationships with internal and external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

About You:

  • You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to build relationships with ease.
  • You'll be a team player who recognizes and celebrates the contributions and achievements of others.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic, showing a clear presence on the sales floor.
  • You'll approach all issues with a "can do" approach and act with initiative to find in-store solutions.

About What We Offer:

At London Designer Outlet, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.

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