Senior Claims Handler
2 weeks ago
About the Role
DAC Beachcroft is seeking a highly skilled Senior Claims Handler to join our Retail & Consumer team on a permanent basis. As a Senior Claims Handler, you will play a critical role in providing a timely, professional, and high-quality service to clients in the management of volume pre-litigated cases in our motor department.
Key Responsibilities
- Negotiate claims for liability and damages on pre-litigation cases within authority limits
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
- Ensure strategies reflect commercial reality of case value
- Comply with internal and external service level agreements
- Record timely and accurate management information
- Hit individual financial targets (set based upon work type, charging basis, and experience)
- Support marketing and business development activity within the team (e.g., attending marketing events, client training, clinics, and shadowing days)
- Maintain awareness of the firm's strategies and plans
- Handle confidential information in line with the firm's data security protocols
Requirements
- Previous experience working in a similar role is essential
- IT skills - Be IT literate with a good working knowledge of Excel and Word
- Prioritization & Organisation skills – The ability to organize their own time, recognize what's a time pressure, what's important, and when to ask for help
- Analytical skills – The ability to critically look at factual evidence, identify issues, and inconsistencies
- Commercial sense – The ability to know the principle or law but also to apply commerciality as to whether a defense is worth pursuing
- Interpersonal skills – The ability to get on and work with a team, speak to customers on the phone, and to meet clients
- Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback
- Aptitude to learn – The ability to retain knowledge and put into play new skills
- Good oral and written communication skills
- Strong negotiation skills and excellent telephone skills
- Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined, and Supportive)
About DAC Beachcroft
DAC Beachcroft is a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico, and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia, and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health, and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, from household names to government departments and NHS bodies. We act for the UK's top-ten insurers, we are market leaders in the provision of strategic, commercial, and regulatory advice to providers and commissioners in the health sector, and in real estate we advise the UK's top-12 housebuilders.
We have an impressive legal pedigree, with 141 practice area rankings across Chambers UK 2023 and The Legal and over 230 individual lawyers ranked in the two guides. Our successes have been recognized by the legal industry and the markets in which we operate. Our most recent accolades include being named the top winner at the 2022 Legal Innovation Awards with two awards, bringing home two National Insurance Awards in 2023 for 'Insurance Law' and 'Innovative Product', winning 'Legal Adviser of the Year – Public' at both the 2021 and 2022 HealthInvestor Awards and 'Legal Adviser of the Year – Private' at the 2021 awards, and being named 'Arbitration Team of the Year' at the 2022 British Legal Awards. Regionally in the UK, we were named 'Law Firm of the Year – Large' in the 2022 Yorkshire Legal Awards and 'Innovators of the Year' at the 2022 Bristol Law Society Awards.
Our vision is to be leading business advisers, recognized for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit our website.
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