High-End Beauty Sales Manager

2 months ago

London, Greater London, United Kingdom Tom Ford Full time

About Us

At Tom Ford, we are a luxury brand that embodies the essence of sophistication and elegance. Inspired by the world of high-end fashion and beauty, we are seeking a dynamic and customer-centric Business Manager to join our team.

Job Description

We are looking for a seasoned professional to lead, coach, and develop our team of sales experts to achieve sales, customer service, and operational targets. As a Business Manager, you will be accountable for the smooth running of the counter and ensure all team members are aligned to the Tom Ford vision.

Key Responsibilities

  • Welcome customers to the Tom Ford experience, providing personalized assistance and a luxury customer service while conveying our brand values.
  • Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
  • Be an expert on all product information to guide customers effectively.
  • Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Tom Ford service standards and hygiene.
  • Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
  • Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
  • Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
  • Manage growth of your personal Tom Ford business within the store, taking ownership and responsibility for your performance.
  • Always present a proper Tom Ford image and look, upholding our brand's standards of presentation and professionalism.

Qualifications

  • Retail management experience preferably within luxury or a fast-paced retail environment.
  • Experience setting and exceeding sales, KPI, and customer service targets.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Strong passion for all things beauty related, especially fragrance and makeup.
  • Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
  • Detail-orientated with a proactive attitude towards learning and self-improvement.
  • Flexibility across days/hours.
  • Proof of Right to live and work in the country.

Benefits

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Extensive training and development opportunities.
  • Employee discount on Estee Lauder Companies Brands.
  • Opportunities for career growth and development within the luxury industry.

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