Customer Insights Professional

18 hours ago


Stockport, Stockport, United Kingdom Harnham Full time £70,000
Harnham is seeking a skilled Customer Insights Manager to join their team in Stockport. As a key member of the company, you will work 2 days a week on-site and be responsible for gathering insights from surveys and complaints. Your role will involve conducting or commissioning research to offer valuable insights for businesses, optimising customer journeys to enhance advocacy, loyalty, and customer experience, and analysing Voice of customer and speech analysis. Key Responsibilities
  • Conduct research to gather insights from surveys and complaints
  • Deliver actionable insights to drive business growth
  • Optimise customer journeys to enhance advocacy, loyalty, and customer experience
  • Analyse Voice of customer and speech analysis
Requirements
  • Proven experience in customer insights and research
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and presentation skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Apply now to join Harnham and take the first step towards a rewarding career in customer insights.



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