Payment Processor

4 weeks ago

Birmingham, Birmingham, United Kingdom Pontoon Full time
Job Overview

We are seeking a skilled Payment Processor to join our team on a fixed-term contract basis. As a Payment Processor, you will play a crucial role in ensuring efficient processing of customer payments while delivering exceptional service that surpasses customer expectations.

Key Responsibilities
  • Process customer payments in accordance with prescribed procedures and rules established by our client.
  • Prioritise and organise allocated work on a daily basis in coordination with your team.
  • Gain a comprehensive understanding of procedures and adhere to defined parameters to consistently produce high-quality output.
  • Proactively resolve customer queries, escalating to team leaders, managers, or other relevant groups as required. Maintain accurate logs of interactions, when necessary.
  • Collaborate with internal and external customers and clients within the bank, fostering effective communication and maintaining professional relationships.
  • Demonstrate confidence in processing customer payment transactions and instructions, ensuring utmost accuracy in all tasks.
  • Work effectively as a member of a team, while also being flexible and committed to undertaking various tasks at a similar level.
  • Display excellent communication skills both orally and in writing, enabling effective interaction with colleagues, clients, and customers.
  • Adapt to changes in business needs and embrace new ideas and processes positively.
  • Identify opportunities for process improvements and implement them effectively.
Requirements
  • Strong oral and written communication skills, enabling effective interaction with diverse stakeholders.
  • A positive attitude towards providing exceptional customer service, always striving to exceed customer expectations.
  • Adaptability and willingness to embrace change and new ideas.
  • A genuine passion for understanding the customers' perspective, displaying empathy, and dedicatedly resolving their queries.

Candidates will need to demonstrate the above skills and experience in their application to be considered.

Pontoon is an employment consultancy that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all backgrounds and experiences.

As part of our standard hiring process, background screening checks will be conducted on all hires before commencing employment.

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