Payment Processor

4 weeks ago


Birmingham, Birmingham, United Kingdom Pontoon Full time
Payment Processor Role

We are seeking a skilled Payment Processor to join our team at Pontoon, a leading banking institution. As a Payment Processor, you will play a crucial role in ensuring efficient processing of customer payments while delivering exceptional service that surpasses customer expectations.

Key Responsibilities:
  • Process customer payments in accordance with established procedures and rules.
  • Prioritise and organise allocated work on a daily basis in coordination with your team.
  • Gain a comprehensive understanding of procedures and adhere to defined parameters to consistently produce high-quality output.
  • Proactively resolve customer queries, escalating to team leaders or managers as required.
  • Collaborate with internal and external customers and clients within the bank, fostering effective communication and maintaining professional relationships.

What We Offer:

  • A highly competitive PAYE rate for suitable candidates.
  • A fixed-term contract basis with the possibility of extension.
  • A hybrid working arrangement with 2 days per week on site in Birmingham.

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