Customer Service Agent

2 months ago


Birmingham UK, West Midlands, United Kingdom EML Full time

Role Title: Customer Service Agent

Reports to: Customer Service Manager

Location: Birmingham

Contract Type: 6 Month FTC


About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.


As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.


Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.


What you’ll do

  • Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organization
  • Respond to customer inquiries and provide information about a full range of products and services
  • Ensure that every customer service inquiry is dealt with through the appropriate SLA and KPI are adhered too
  • Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
  • Effective handling and accountability of the respective duties assigned
  • Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation
  • Follow organizations complaints procedures
  • Work as part of a team to ensure the smooth operation of the facility
  • Meet the training and development requirements of the job role


What you’ll bring

  • Good literacy, numeracy and verbal communication skills
  • Ability to speak English is Essential
  • IT Literate with a good understanding of outlook and excel
  • Previous Customer Service Experience
  • A positive individual with a ‘can do’, results driven approach and attitude
  • Demonstrates trust, openness and respect in dealings with people
  • Keen to develop themselves and learn new skills
  • A good communicator, who listens and is able to express themselves clearly-
  • Committed and reliable


What you’ll get

  • 25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days
  • Global business landscape that connects you with colleagues working throughout Australia, UK, North America and Europe
  • Hybrid working - Be empowered to work smarter, in a way that suits your lifestyle
  • Pension scheme
  • EAP
  • BenefitsHub


Company Culture and Values

Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.


Company Structure

EML is an ASX listed company head quartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America.


EEO Statement

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.


We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.


  • Customer Service Agent

    2 months ago


    Birmingham, UK, West Midlands, United Kingdom EML Full time

    Role Title: Customer Service AgentReports to: Customer Service ManagerLocation: BirminghamContract Type: 6 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is...


  • Coventry, UK, West Midlands, United Kingdom Leasys Full time

    The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...


  • Leeds, UK, West Yorkshire, United Kingdom Yorkshire Dental Suite Full time

    At Yorkshire Dental Suite, there’s a certain energy we look for when it comes to our customer service team. Think concierge at a boutique hotel, or greeter at a classy restaurant. So if you understand what it takes to create an exceptional customer experience, and a background in upmarket brands, then we’ve got an in-bound customer service agent role for...


  • Birmingham, UK, West Midlands, United Kingdom Consult Energy UK Full time

    Customer Service Team ManagerWe are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK.Key Responsibilities:Lead, coach, and develop your team to improve performance and achieve...


  • Birmingham, UK, West Midlands, United Kingdom Johnson Controls International Full time

    What you will do As a National Accounts Programme Coordinator, you will be responsible for coordinating and deploying various national account customer programs, while supporting national accounts sales channels and operational teams to deliver excellent customer service. You will ensure that all tasks are aligned with customer Key Performance Indicators...


  • Birmingham, UK, West Midlands, United Kingdom SLS Recruitment Ltd Full time

    Sales and Customer Service Assistants (No experience Required) - Immediate starts available Looking for a role that will support you and develop your skills within customer facing environments?Fed up and want to start earning and gaining valuable experience?Looking for a new career? Based in the centre of Birmingham, our clients well established company is...


  • Birmingham, UK, West Midlands, United Kingdom Blu Digital Full time

    Customer Service ExecutiveAre you looking for a fantastic opportunity in a fast growing Luxury retail company?You will ensure you deliver the defined experience and be an expert on their products, undertake all customer service and operations processes, ensuring 100% accuracy and compliance at all times. You will handle all customer data and systems, and...

  • Leasing Consultant

    2 months ago


    Birmingham, UK, West Midlands, United Kingdom haus & haus Full time

    Leasing Consultant – Dubai based** Commission only**Are you looking to boost your career in a thriving real estate market?After an exceptional 2023, and with continued growth projected for 2024 and beyond, we're looking for experienced real estate professionals from the UK to join our award winning team in Dubai.At haus & haus we focus on long term...


  • Coventry, UK, West Midlands, United Kingdom JD.COM Full time

    We are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment. Key Responsibilities:Build, lead, and develop the customer service team...


  • Coventry, UK, West Midlands, United Kingdom Leasys Full time

    Contract Adjustment ExecutiveProviding a best-in-class customer experience and service through meeting agreed objectives with clear processes’ whilst at all times adding additional value to the customer.The contract adjustment executive will look after all extension/reschedule enquiries from customers, the Sales team, or during the end of contract process...

  • Customer Assistant

    1 week ago


    Birmingham, UK, West Midlands, United Kingdom SLS Recruitment Ltd Full time

    Sales and Customer Service - No Experience Required Due to massive growth over the last 6 months, our Birmingham based client are looking for bubbly, enthusiastic new talent to join their sales and customer service team.You do not need previous sales or customer service experience, but a can do attitude and self motivated & enthusiastic personality is a...


  • Wolverhampton, UK, West Midlands, United Kingdom Tyman UK & Ireland Full time

    Customer Service Advisor Location: Wolverhampton (i54)We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings. This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner. Full training provided;...


  • Birmingham, UK, West Midlands, United Kingdom SLS Recruitment Ltd Full time

    Put your customer service and sales skills to good use!Are you looking for immediate start jobs in Birmingham where a degree isn't necessary?Are you bored of the same daily tasks?Do you have little or no experience? Our client based in Birmingham has become one of the country’s top Sales, Customer Service and Marketing companies with associated...


  • Birmingham, UK, West Midlands, United Kingdom Joblogic Service Management Software Full time

    The Joblogic Story: Established in 1998, Joblogic is the #1 FSM software in the UK. With offices in the UK, Pakistan and Vietnam totalling 400 people we have been in the industry for over 20 years. Although we’ve been in business for a while, our growth only really accelerated from 2021 onwards. Joblogic was bootstrapped to £10m ARR until March 2023 when...


  • Birmingham, UK, West Midlands, United Kingdom Joblogic Service Management Software Full time

    The Joblogic Story:Established in 1998, Joblogic is the #1 FSM software in the UK. With offices in the UK, Pakistan and Vietnam totalling 400 people we have been in the industry for over 20 years. Although we’ve been in business for a while, our growth only really accelerated from 2021 onwards. Joblogic was bootstrapped to £10m ARR until March 2023 when...


  • Birmingham, UK, West Midlands, United Kingdom Olympus UK & Ireland Full time

    Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.Olympus are hiring for an Uptime Support Manager to...


  • Birmingham, UK, West Midlands, United Kingdom ENVEA Global Full time

    Field Service Engineer – Midlands AreaThe role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding...


  • Birmingham, UK, West Midlands, United Kingdom i2i Recruitment Full time

    Customer Success Manager Birmingham £35,000 My client is a growing business with a strong presence in both the UK and US. They provide innovative solutions that help businesses and public sector organisations thrive. Their clients include some of the biggest names in both sectors, and they pride themselves on delivering excellent service through a talented...

  • Service Engineer

    4 months ago


    Birmingham, UK, West Midlands, United Kingdom Johnson Controls International Full time

    Johnson controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.As a business Johnson control owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.This position is working for our ADT brand. At ADT we are passionate...


  • Birmingham, UK, West Midlands, United Kingdom Pharaoh Capital Full time

    We are seeking a skilled Azure Integration Developer with hands-on experience in Microsoft Power Platform to join our clients team, on a contract basis, initially for 6 months with the likelihood of extensions. The ideal candidate will design, develop, and implement robust integration solutions using Azure cloud services and Power Platform tools. You will...