Payment Processor

4 weeks ago


Birmingham, Birmingham, United Kingdom Pontoon Full time

Payment Processor Role Profile

Pontoon's client, a leading banking institution, is seeking a skilled Payment Processor to join their team on a fixed-term contract basis. As a Payment Processor, you will play a crucial role in ensuring efficient processing of customer payments while delivering exceptional service that surpasses customer expectations.

Key Responsibilities:

  • Process customer payments in accordance with prescribed procedures and rules established by our client.
  • Prioritise and organise allocated work on a daily basis in coordination with your team.
  • Gain a comprehensive understanding of procedures and adhere to defined parameters to consistently produce high-quality output.
  • Proactively resolve customer queries, escalating to team leaders, managers, or other relevant groups as required. Maintain accurate logs of interactions, when necessary.
  • Collaborate with internal and external customers and clients within the bank, fostering effective communication and maintaining professional relationships.
  • Demonstrate confidence in processing customer payment transactions and instructions, ensuring utmost accuracy and efficiency.

What You'll Need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency in relevant software and systems.

About the Role:

This is a fantastic opportunity to join a leading banking institution and contribute to the efficient processing of customer payments. If you have a passion for delivering exceptional service and are looking for a challenging role, we encourage you to apply.


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