Senior Pension Services Coordinator
3 weeks ago
As a recognition of your contributions, we provide a competitive remuneration package along with opportunities for career advancement, ongoing support, and professional development. This position offers flexibility in work arrangements, allowing for a combination of remote and in-office engagements based on team requirements and client needs.
Key Responsibilities:
- Collaborate within an administrative team to address inquiries from both members and clients regarding Defined Benefit (DB) and certain Defined Contribution (DC) pension schemes.
- Work alongside the Team Leader to ensure compliance with all service level agreements and performance metrics.
- Act as a deputy in the absence of the Team Leader.
- Serve as a senior reference point for technical inquiries and complex cases.
- Review and validate the work completed by junior associates, ensuring all tasks are executed as requested.
- Provide training, guidance, and mentorship to junior team members, conducting regular feedback sessions.
- Engage in complex project work as needed, including handling complaints.
- Proactively identify opportunities for enhancing service delivery to clients and members, communicating insights to the Team Leader.
- Ensure that all targets and deadlines are consistently met.
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