Senior Pensions Administrator

4 days ago

Welwyn Garden City, Hertfordshire, United Kingdom WTW Full time
About the Role

We are seeking an experienced Senior Pensions Administrator to join our team at WTW. As a leader in the marketplace, we offer an excellent opportunity for pension professionals to take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of Pensions Administrators.

Key Responsibilities
  • Work within an administration team, servicing both member and client queries in relation to DB and some DC pension schemes.
  • In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
  • Deputise in the absence of the Team Leader.
  • Be a senior point of reference on technical issues and non-standard cases.
  • Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
  • Train, support and mentor junior associates and hold regular feedback sessions.
  • Assist in more complex/project work when required including complaints.
  • Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to Team Leader.
  • Ensure that targets and deadlines are met.
Requirements
  • Experience of administrating occupational pension schemes.
  • Experience of coaching and supporting less experienced associates.
  • Excellent interpersonal skills to include good written and verbal communication.
  • Good time management skills and the ability to organise and prioritise own workload.
  • Able to work to a high level of accuracy.
  • Customer and quality focused.
  • Computer literate.
About WTW

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation.

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