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Customer Service Coordinator

2 months ago


Welwyn Garden City, Hertfordshire, United Kingdom Morgan Sindall Property Services Full time

Job Summary

Morgan Sindall Property Services is seeking a highly skilled Customer Service Planner to join our team on our Welwyn & Hatfield contract. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our contractual Service Level Agreements are met.

About the Role

The successful candidate will have a background in social housing and repair and maintenance, with proven experience in scheduling and planning. You will be responsible for:

  • Scheduling available operatives and subcontractors to jobs
  • Discussing complex repairs and demanding customers
  • Instilling customer confidence
  • Prioritizing works and ensuring works-in-progress jobs are within target

About You

To be successful in this role, you will have:

  • A social housing and repair and maintenance background
  • Proven experience in scheduling and planning
  • Excellent communication and project management skills
  • A good level of written English
  • Good computer skills

Benefits

Morgan Sindall Property Services offers a range of benefits, including:

  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Westfield Healthcare Cash Plan
  • Life Assurance & Accident Cover
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription
  • Eye Care Vouchers