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Customer Service Coordinator
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Customer Service Coordinator
2 months ago
Job Summary
Morgan Sindall Property Services is seeking a highly skilled Customer Service Planner to join our team on our Welwyn & Hatfield contract. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our contractual Service Level Agreements are met.
About the Role
The successful candidate will have a background in social housing and repair and maintenance, with proven experience in scheduling and planning. You will be responsible for:
- Scheduling available operatives and subcontractors to jobs
- Discussing complex repairs and demanding customers
- Instilling customer confidence
- Prioritizing works and ensuring works-in-progress jobs are within target
About You
To be successful in this role, you will have:
- A social housing and repair and maintenance background
- Proven experience in scheduling and planning
- Excellent communication and project management skills
- A good level of written English
- Good computer skills
Benefits
Morgan Sindall Property Services offers a range of benefits, including:
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers