Customer Service Coordinator

2 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Morgan Sindall Property Services Full time

Job Summary

We are seeking a skilled Customer Service Planner to join our team at Morgan Sindall Property Services. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our contractual Service Level Agreements are met.

About the Role

You will be responsible for liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements. You will also be responsible for dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Key Responsibilities

  • Scheduling appointments and ensuring that our contractual Service Level Agreements are met
  • Liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments
  • Dealing with residents as part of our back-office using a range of communication methods
  • Using our MSi system to actively schedule available operatives and subcontractors to jobs
  • Discussing complex repairs, demanding customers, and those who have suffered service failure

About You

We are looking for a candidate with a Social Housing and Repair and Maintenance background, with proven experience in scheduling/planning Disrepairs, Voids or Complex works. You should be competent in communicating with direct operatives, subcontractors, and residents, and have basic building maintenance knowledge to undertake a variety of maintenance tasks.

Benefits

  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
  • Life Assurance & Accident Cover
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription
  • Eye Care Vouchers


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