Customer Service Coordinator
2 days ago
Job Summary
We are seeking a skilled Customer Service Coordinator to join our team. As a key member of our customer service team, you will play a vital role in ensuring the delivery of high-quality service to our clients.
About the Role
As a Customer Service Coordinator, you will be responsible for scheduling appointments and managing customer relationships to ensure that our contractual Service Level Agreements are met. You will be the primary point of contact for clients, sub-contractors, and suppliers, and will be required to communicate effectively via telephone and email.
About You
To be successful in this role, you will need to have a background in social housing and repair and maintenance, as well as experience in scheduling and planning. You will also need to be able to communicate effectively with a range of stakeholders, including direct operatives, subcontractors, and residents.
Key Responsibilities
- Scheduling appointments to meet customer needs
- Managing customer relationships to ensure high-quality service delivery
- Communicating effectively with stakeholders to resolve issues and ensure smooth service delivery
- Using MSi system to schedule available operatives and subcontractors
- Ensuring that works-in-progress jobs are within target and appointed where practicable
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
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