Service Coordination Specialist
3 weeks ago
We are seeking a dedicated Service Coordination Specialist to enhance our team, focusing on effective communication and scheduling within our operations.
Role Responsibilities
As a Service Coordination Specialist, you will:
- Manage a high volume of communications with clients, subcontractors, and suppliers to ensure efficient scheduling of appointments.
- Guarantee that all future tasks are arranged in alignment with our Service Level Agreements, maintaining transparency with clients.
- Utilize our scheduling system to allocate available personnel and subcontractors to various tasks, addressing complex issues and customer concerns with professionalism.
- Engage with residents through multiple communication channels, ensuring their needs are met and their confidence is instilled.
The ideal candidate will possess:
- A background in social housing and repair services.
- Experience in planning and scheduling for maintenance tasks, including complex repairs.
- Strong communication skills to effectively liaise with operatives, subcontractors, and residents.
- Basic knowledge of building maintenance and the ability to estimate task durations.
- Skills in prioritizing tasks and managing ongoing projects to meet targets.
- Proficiency in written English and computer applications.
- A passion for delivering exceptional service and ensuring customer satisfaction.
We offer a comprehensive benefits package, including:
- 26 Days of Annual Leave plus Bank Holidays
- Enhanced Pension Scheme
- Healthcare Cash Plan
- Life Assurance and Accident Coverage
- Flexible Working Arrangements
- Learning and Development Opportunities
- Wellbeing Support Programs
Morgan Sindall Property Services is committed to improving living conditions through integrated asset management for housing associations and local authorities. Our focus is on delivering responsive repairs, refurbishments, and planned maintenance, all while fostering a culture that prioritizes our people and customers.
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