Customer Relationship Management Analyst

3 weeks ago


AshtonunderLyne, Tameside, United Kingdom SAMSUNG Full time

Position Overview
Are you enthusiastic about utilizing customer insights to enhance business performance? Join our dynamic team at Samsung, where we support the sales, product, and marketing initiatives for Samsung Electronics Display across Europe. As a CRM Data Specialist, you will be instrumental in evaluating customer interactions and behaviors to strengthen relationships and improve business results. Work alongside cross-functional teams to formulate targeted CRM strategies that drive success.

Key Responsibilities

  • Examine reseller behaviors to uncover trends and preferences
  • Support the management of the portal and assist European subsidiaries
  • Enhance partner portals through user interaction assessment and reporting

Required Skills and Qualifications

  • Expertise in CRM platforms, particularly Salesforce
  • Strong analytical capabilities and database management experience
  • Proficient in Microsoft Office, especially Access and Excel
  • Ability to solve problems and take ownership of projects
  • Strong collaboration and multitasking skills

Indicators of Success

  • Consistent reporting on reseller behaviors for team evaluation
  • Current management of portal content
  • Regular progress updates with the team

Advantages of Joining Samsung:

  • Flexible hybrid working model
  • Performance-driven bonus program
  • Pension contributions
  • Volunteering opportunities
  • Generous vacation allowance
  • Employee discounts on Samsung products
  • Access to a discount shopping portal

We are dedicated to fostering diversity and inclusion, ensuring equal opportunities for all individuals. We welcome inquiries regarding accommodation requests and invite you to be part of our commitment to sustainable growth through a diverse culture.


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