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Club Management Specialist
2 months ago
About the Role
We are seeking a highly organized and motivated Fitness Operations Manager to join our team at Village Hotels. As a key member of our leisure club management team, you will be responsible for ensuring the smooth operation of our fitness facilities and delivering exceptional customer service to our members.
Key Responsibilities
- Manage and motivate a team of fitness staff to deliver high-quality fitness classes and personal training sessions.
- Develop and implement effective fitness programs and services to meet the needs of our members.
- Monitor and control costs to ensure the efficient operation of our fitness facilities.
- Ensure compliance with health and safety standards and statutory requirements.
- Provide excellent customer service to members and prospective members, responding to their needs and resolving any issues promptly.
- Work closely with the Leisure Club Manager to achieve business objectives and deliver excellent standards of service.
Requirements
- Proven experience in a fitness management role, preferably in a leisure club or hotel environment.
- Strong leadership and motivational skills, with the ability to inspire and develop a team.
- Excellent communication and customer service skills, with the ability to build strong relationships with members and colleagues.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
- Knowledge of health and safety standards and statutory requirements.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Complimentary leisure club membership for you and a family member or friend.
- Employee discount on food and drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- A range of Well-being and Healthcare benefits.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme.
- Flexible working hours.
- A fun, supportive and inclusive work environment with loads of Development opportunities.
- Regular team events with our BIG People days monthly.
- Excellent Reward and Recognition Incentive schemes.
- Monthly well-being programme for all employees to support your mental health.
- Anniversary rewards for key milestones of service.
- Holiday Purchase scheme.
- Birthday day off.
- Electric car salary sacrifice scheme.
