Customer Service Representative
5 days ago
About the Role
We are seeking a motivated and enthusiastic individual to join our team at Chelmsford City Council. As a Customer Service Assistant, you will provide customer service and administrative support to services within the Public Places Directorate.
Key Responsibilities
- Provide a high-quality customer service experience to a range of people, including responding to customer enquiries by email, letter, and phone.
- Work with a range of computer packages and administration tasks to support the effective delivery of services.
- Assist with administrative tasks, including data entry and record-keeping.
Requirements
- Proven track record in customer service and administration, including experience working with a range of computer packages.
- Numeracy and literacy skills are essential for this role.
- Ability to work in a team environment and provide excellent customer service.
What We Offer
As a valued member of our team, you will have access to a range of benefits, including opportunities for professional development and a supportive work environment.
Chelmsford City Council is an Equal Opportunities Employer
We are committed to safeguarding vulnerable groups and expects all employees to share this commitment. Our Safer Recruitment process includes safeguarding training, obtaining references, and ensuring compliance with Disclosure and Barring Service process.
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