2nd Line Support Engineer

3 days ago

Exeter, Devon, United Kingdom Modern Networks Ltd Full time

About Modern Networks Ltd

Established in 2000, Modern Networks Ltd is a leading provider of information and communications technology solutions and support to businesses nationwide. We partner with top technology vendors to deliver market-leading technology solutions that enable organisations to increase their business efficiency, improve customer service, and reduce business costs.

Job Summary

We are seeking a highly skilled 2nd Line Support Engineer to join our growing team. As a 2nd Line Support Engineer, you will work closely with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

Key Responsibilities

  • Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems.
  • Creating knowledge articles for peer use and knowledge transfer.
  • Provide training where necessary to all team members.
  • Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation.

Requirements

  • Experience in an ITIL Service Desk.
  • Strong understanding of core systems including O365, Azure, Domain administration.
  • Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc.

What We Offer

  • Great prospects for career growth and development.
  • Knowledgeable, high-achieving, experienced, and fun colleagues.
  • A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
  • Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us better.

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