Second Line Support Engineer
4 days ago
Job Title: Second Line Support Engineer
Job Summary:
We are seeking an experienced Second Line Support Engineer to join our growing team at Opus Recruitment Solutions. As a Second Line Engineer, you will be responsible for providing technical support to our internal colleagues and resolving technical issues escalated from the 1st Line support team.
Key Responsibilities:
- Provide technical support to internal colleagues via phone, email, and in-person
- Resolve technical issues escalated from the 1st Line support team
- Configure and install hardware and software
- Liaise with the 3rd Line team for escalated issues
- Collaborate with the IT team to resolve complex technical issues
Requirements:
- Previous experience working in a 2nd Line role
- Active Directory experience
- ITIL certification
- Windows Server experience
- Experience fixing and configuring hardware
- Full UK driving license
What We Offer:
- Competitive salary
- On-call bonus
- Solid pension
- Healthcare benefits
- Discounts
- Free parking
About Us:
Opus Recruitment Solutions is a leading recruitment agency specializing in IT and technical roles. We are committed to providing exceptional service to our clients and candidates.
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