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Senior Support Engineer

2 months ago

Exeter, Devon, United Kingdom In Technology Group Limited Full time
Job Overview

In Technology Group Limited is seeking a highly skilled 2nd Line Support Engineer to join our team in Exeter.

As a key member of our support team, you will be responsible for providing advanced technical support to our clients, acting as a senior point of contact for resolutions from the service desk and escalating issues as necessary.

Daily Responsibilities:

  • Provide 2nd line technical support, troubleshooting, and resolution for complex technical issues.
  • Act as a senior point of contact for clients, providing expert technical guidance and support.
  • Evaluate and escalate technical issues to senior engineers or other teams as required.
  • Collaborate with internal teams to resolve technical issues and improve overall support processes.
  • Stay up-to-date with the latest technologies and industry trends to provide expert technical support.

Requirements:

  • Strong technical background in IT support and troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively as part of a team.