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Technical Support Specialist

2 months ago

Exeter, Devon, United Kingdom In Technology Group Full time

Job Summary:

In Technology Group is seeking a skilled 2nd Line Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our clients, acting as a senior point of contact for resolutions from the service desk and escalating above as necessary.

Key Responsibilities:

  • Provide 2nd line technical support, both in person and remotely, to ensure timely and efficient resolution of client issues.
  • Oversee the provision of support to multiple clients across various sectors, ensuring that service level agreements (SLAs) are met.
  • Resolve hardware, software, and network issues, utilizing your technical expertise to troubleshoot and resolve complex problems.
  • Prioritize tickets and escalate as needed, ensuring that critical issues are addressed promptly.
  • Collaborate with internal teams to ensure seamless support delivery and continuous improvement of our services.

Requirements:

  • Strong technical knowledge and experience in IT support, with a focus on hardware, software, and network issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a focus on resolving complex technical issues.