Administrative Support Specialist
2 weeks ago
MMP Consultancy is collaborating with a reputable organization in East London to find an Administrative Support Specialist for an interim position.
We are looking for a motivated and detail-oriented individual with strong administrative capabilities.
In this role, you will assist the team in delivering services to clients, ensuring top-notch administrative and clerical support throughout the department.
Key Responsibilities:
- Cultivating and sustaining relationships with both internal and external partners to enhance customer support
- Evaluating client requirements to guarantee effective service delivery
- Guiding and assisting clients in addressing their inquiries and challenges, ensuring their expectations are managed and proactive solutions are provided
- Updating and maintaining records and systems to ensure data accuracy and compliance with performance indicators
- Ensuring adherence to all organizational policies and procedures to maintain consistent practices
- Delivering comprehensive administrative assistance to various teams within the organization
- Reviewing and managing service referral requests, including approvals, rejections, or seeking further clarification as needed
- Investigating and addressing client inquiries and complaints, ensuring compliance with timelines and policies
- Establishing and maintaining databases, spreadsheets, and other systems as required
- Coordinating with internal and external stakeholders to facilitate repair and improvement programs
- Capability to work autonomously, demonstrating sound judgment and initiative
- Exceptional written and verbal communication abilities
- Commitment to delivering outstanding customer service and embracing diversity
- Experience in a responsive repair environment
- Proficient IT skills
- Background in a role necessitating strong administrative skills, including proficiency in keyboarding, telecommunication, IT, and database management
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