Customer Onboarding Specialist

5 days ago


Peterborough, Peterborough, United Kingdom SALESAMP LIMITED Full time
About the Role

We are seeking a highly skilled Customer Onboarding Manager to join our team at SALESAMP LIMITED. As a key member of our organization, you will play a critical role in ensuring the smooth onboarding and implementation of new customers.

Key Responsibilities
  • Develop and maintain strong relationships with our clients to understand their existing workflows and needs.
  • Provide exceptional support and guidance to clients, ensuring a seamless onboarding experience.
  • Identify opportunities for process improvements and resource optimization to enhance customer satisfaction.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to drive business growth.
  • Design and deliver training sessions, both in-person and virtually, to ensure clients are equipped to maximize the value of our software solutions.
Requirements
  • Proven experience in the Logistics sector, with a strong understanding of operations management and transport planning.
  • Excellent communication and interpersonal skills, with the ability to build relationships quickly and effectively.
  • Ability to empathize and train non-technical users, with a self-starter mentality and a proactive approach to problem-solving.
  • Highly organized and able to work in a fast-paced start-up culture, with a strong focus on customer satisfaction.
  • Must have a valid driver's license and be based in the Peterborough area to cover this territory.
What We Offer
  • A competitive salary and car allowance.
  • A dynamic and inclusive team environment, with opportunities for growth and development.
  • A chance to be part of a rapidly growing business, with a strong focus on sustainability and customer success.


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