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Customer Service Collections Specialist

2 months ago

Peterborough, Peterborough, United Kingdom 1st Choice Rec Full time
Customer Service Collections Specialist

Are you a motivated individual with a passion for customer service and collections? We are seeking a dedicated Customer Service Collections Specialist to join our dynamic team at 1st Choice Staff Recruitment.

About the Role

As a Customer Service Collections Specialist, you will be responsible for establishing and managing direct debit arrangements with businesses, ensuring timely collections through effective communication via letters, texts, and emails. You will also support our clients by handling various customer service management tasks and professionally work with businesses to collect outstanding payments.

Key Responsibilities
  • Establish and manage direct debit arrangements with businesses.
  • Ensure timely collections through effective communication.
  • Support clients with customer service management tasks.
  • Collect outstanding payments from businesses.
Requirements
  • Proven experience in collections over the phone.
  • Strong background in customer service with a commitment to excellence.
  • Resilient and dedicated character capable of managing challenging situations.
  • Ability to communicate effectively with businesses of all sizes.
What We Offer
  • Excellent company benefits.
  • A modern, up-to-date office environment with free parking.

We are an equal opportunities employer and act as both an Employment Agency & Business. If you're a motivated individual passionate about customer service and collections, we want to hear from you. Please submit your CV or contact us directly at or by phone.