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Complaint Resolution Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom CHUBB Full time
Complaints Resolution Specialist

We are seeking a skilled Complaints Resolution Specialist to join our team at Chubb. As a key member of our Complaints Team, you will play a vital role in ensuring that our customers receive fair and timely resolutions to their complaints.

Key Responsibilities:

  • Engage with customers to understand their complaints and provide regular updates on progress.
  • Review and learn from past decisions to improve our complaint handling processes.
  • Gather evidence and ensure fair customer outcomes.
  • Manage a workload and prioritize cases to meet regulatory requirements.
  • Work with internal departments to investigate complaints and provide professional customer service.
  • Make final decisions on complaints and communicate outcomes to customers.
  • Liaise with the local Ombudsman and build relationships with the business.

What We Offer:

  • Competitive salary and pension scheme.
  • 25 days annual leave plus the ability to purchase additional days.
  • Private medical cover, employee share purchase plan, and life assurance.
  • Subsidized gym membership and more.

Our Core Values:

We are committed to integrity, client focus, respect, excellence, and teamwork. Our core values dictate how we live and work, and we strive to create a collaborative and supportive work environment.

Diversity and Inclusion:

We value diversity and inclusion and are committed to creating a workplace that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.