Culinary Operations Supervisor
3 weeks ago
Culinary Operations Supervisor at Castle Howard Estate Ltd
Full-Time Permanent Position
Standard working hours to facilitate operations from 8am to 5pm (5 days within a 7-day week)
Compensation: Up to £12.25 to £12.75 per hour
Contracted Hours: 30 Hours
Position Overview:
Oversee daily functions in one of the primary Food & Beverage venues, ensuring smooth operations and exceptional service that reflects the Castle Howard brand. Lead and manage the culinary team across various outlets, while also participating in the planning and execution of events and hospitality services. Occasionally, operate one of our mobile catering units, providing high-quality beverages and food items.
Key Responsibilities:
- Supervise all culinary staff, monitoring their performance, attendance, and health, reporting any issues to the Food and Beverage Operations Manager.
- Conduct daily team briefings to ensure clarity and alignment.
- Accurately complete inventory order forms to maintain optimal stock levels for each unit.
- Actively participate in the creation and delivery of training materials.
- Train, mentor, and support all team members, including new hires, establishing clear expectations and assessing performance.
- Utilize the EPOS system to maintain accurate inventory records.
- Employ the EPOS system as a tool for reporting on the performance of the outlets.
- Ensure all food items are prepared, served, and displayed in a clean and sanitary environment.
- Adhere to all food safety protocols, including daily temperature logs and cleaning schedules.
- Be responsible for executing emergency evacuation procedures.
- Address and report any customer complaints effectively.
- Collaborate with other Culinary Supervisors to share best practices.
- Manage cash operations and complete daily financial documentation accurately.
- Ensure compliance with all waste management procedures in catering.
- Communicate effectively and maintain a courteous demeanor.
- Ensure appropriate staffing levels are maintained in all culinary outlets.
- Assist with special events, some of which may occur outside of regular hours.
- Comply with all Food Safety and Health and Safety regulations, operating in accordance with Castle Howard's policies.
- Perform any other reasonable duties as required.
Candidate Profile:
Essential Knowledge & Experience:
- Prior experience in a supervisory role within a culinary environment.
- Experience with EPOS systems.
Desired Attributes:
- Exceptional customer service abilities.
- Dedicated to providing outstanding service.
- Strong people management skills.
- Excellent communication capabilities.
- Willingness to work diligently.
- Flexible and positive attitude.
- Desire to learn and grow.
- Team-oriented mindset.
- Cash handling proficiency.
- Strong attendance and punctuality record.
Benefits:
- Membership to Castle Howard.
- Company pension scheme.
- Discounted or complimentary meals.
- Employee discounts at various outlets.
- Complimentary parking.
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