Night Operations Supervisor
2 months ago
Position Overview
As a key member of our team, the Night Operations Supervisor will report directly to the Night Manager. This role involves supporting the Night Manager in executing nightly operations and, in their absence, ensuring that we uphold the highest standards of guest satisfaction and operational excellence throughout the night.
Key Responsibilities
- Assist the Night Manager in overseeing all night-time activities within the hotel.
- Act as the representative of the General Manager during the night shift, ensuring smooth operations.
- Maintain exceptional guest service standards and address any issues that may arise during the overnight period.
What We Provide
At Splendid Hospitality Group, we are dedicated to fostering a supportive and engaging work environment. We offer a comprehensive range of benefits designed to enhance your career journey:
- Fully funded apprenticeship programs up to level 7.
- Management development training programs, Ignite and Inspire.
- Generous family discounts across our hotel group for accommodation, dining, and more.
- 50% discount on culinary classes at our Cookery School.
- Monthly bulk shopping opportunities to assist with living costs.
- Discounted parking and local transport options.
- Complimentary guest experience for you and a guest during your initial probation period.
- Monthly treats on paydays and an annual appreciation week filled with activities.
- Diversity celebrations and awareness events.
- Discounts for local attractions in the area.
- Recognition programs including 'Star of The Month' and annual parties.
- Pension scheme with salary sacrifice options.
- Access to our Cycle to Work initiative promoting health and sustainability.
- Opportunities to engage in community service and charity events.
- Fully funded ESOL classes for language development.
- Onsite Mental Health First Aiders for support.
- Employee Assistance Programme for confidential support.
- Referral bonuses for bringing in new talent.
- Complimentary meals during shifts, including breakfast, lunch, and dinner.
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