Respiratory Services Coordinator

3 weeks ago

Enfield Town, Greater London, United Kingdom North Middlesex University Hospital Full time

Job Overview

The primary responsibility of this role is to deliver comprehensive administrative, secretarial, and clerical assistance within the Respiratory Team. This includes maintaining accurate records, managing patient appointments, and facilitating communication with clients and various services on behalf of the team and healthcare professionals. The successful candidate will be expected to operate independently, demonstrating initiative with minimal supervision. A significant portion of the role involves telephone interactions with patients, caregivers, and other healthcare professionals, necessitating excellent and precise computer skills.

Key Responsibilities

  • Manage referrals and messages, ensuring they are documented and forwarded to the appropriate clinician based on urgency.
  • Communicate effectively with patients, caregivers, relatives, social services, and members of the primary healthcare team while maintaining confidentiality and sensitivity.
  • Utilize the Rio Data Management System to record referrals and retrieve patient information.
  • Accurately scan and upload referrals into the patient information system.
  • Oversee appointment scheduling, greet patients, and assist in resolving any issues that may arise.
  • Disseminate information to clinical teams and management as required.
  • Coordinate care packages and referrals to other agencies under the guidance of a senior nurse.
  • Generate regular statistical performance reports and provide patient information as needed for management.
  • Complete monthly sickness and absence records on the e-roster.
  • Welcome visitors and manage telephone inquiries as appropriate.
  • Offer non-clinical guidance to patients, caregivers, and the public.

Working Environment

North Middlesex University Hospital is an integral part of the North Central London integrated care system, collaborating closely with NHS and local authority organizations. We prioritize staff development to ensure the delivery of exceptional clinical care and are a training hub for medical and nursing students.

Detailed Job Description and Responsibilities

Please refer to the detailed job description for a comprehensive outline of this role.

Person Specification

Education and Qualifications

Essential Criteria

  • Evidence of a solid basic education, including numeracy and literacy skills.
  • NVQ3 in secretarial or office administration or equivalent experience, with a willingness to pursue this qualification.

Experience and Knowledge

Essential Criteria

  • Experience with appointment systems.

Skills and Abilities

Essential Criteria

  • Strong communication skills, both in person and over the phone.
  • Ability to manage patient inquiries with tact and respect.
  • Capacity to handle multiple issues simultaneously and balance competing demands.
  • Willingness to learn new software applications.

Personal Qualities

Essential Criteria

  • Positive attitude.
  • Self-reflective approach to personal practice and engagement in clinical supervision.
  • Ability to de-escalate potential conflicts or aggressive situations.

We reserve the right to close vacancies prior to the advertised closing date once a sufficient number of applications have been received.

By applying for this position, you agree to the processing of your data by our third-party recruitment providers.

If offered a role, your identity and right to work documentation will be verified remotely using a certified identity verification service provider.

By applying for this role, you accept that your personal data may be transferred within the NHS as part of the employment streamlining programme.

If you are an EU/EEA citizen without EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

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