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Respiratory Services Coordinator

2 months ago

Enfield Town, Greater London, United Kingdom North Middlesex University Hospital Full time

Job Overview

The primary responsibility of this role is to deliver comprehensive administrative, secretarial, and clerical support within the Respiratory Team. This includes maintaining accurate records, managing patient appointments, and facilitating communication with clients and various services on behalf of the clinical teams. The position requires the ability to work autonomously, utilizing personal initiative with minimal supervision. A significant aspect of the role involves frequent telephone interactions with patients, caregivers, and healthcare professionals. Proficiency in computer skills is essential for success in this position.

Main Responsibilities

  • Manage referrals and messages, ensuring they are documented and forwarded to the appropriate clinician based on urgency.
  • Engage with patients, caregivers, relatives, and other relevant agencies while maintaining confidentiality and demonstrating sensitivity.
  • Utilize the Rio Data Management System to record referrals and access patient information.
  • Accurately scan and upload referrals into the patient information system.
  • Coordinate patient appointments, welcoming them and addressing any issues that may arise with empathy.
  • Disseminate information to clinical teams and management as required.
  • Assist in organizing care packages and referrals to external agencies under the guidance of senior nursing staff.
  • Generate regular statistical performance reports and provide patient information as needed for management purposes.
  • Complete monthly sickness and absence records as requested.
  • Receive visitors and handle telephone inquiries appropriately.
  • Offer non-clinical advice to patients, caregivers, and the public.

Working for Our Organization

North Middlesex University Hospital is part of an integrated care system that collaborates closely with NHS and local authority organizations. We prioritize staff development to ensure they can deliver exceptional clinical care. Our institution also serves as a training facility for medical and nursing students from various universities.

Detailed Job Description and Responsibilities

For a comprehensive outline of this role, please refer to the detailed job description and main responsibilities section.

Person Specification

Education and Qualifications

Essential Criteria

  • Evidence of a solid basic education, including numeracy and literacy skills.
  • NVQ3 in secretarial or office administration or equivalent experience, with a willingness to pursue this qualification.

Desirable Criteria

  • Familiarity with various computer programs.

Experience and Knowledge

Essential Criteria

  • Experience with appointment management systems.

Desirable Criteria

  • Clerical experience within an NHS environment.
  • Understanding of medical terminology and practices.
  • Experience using Rio Data Recording Systems.

Skills and Abilities

Essential Criteria

  • Exceptional communication skills, both in person and over the phone.
  • Ability to manage patient inquiries with tact and respect.
  • Capability to handle multiple tasks and prioritize conflicting demands.
  • Willingness to learn new software applications.

Personal Qualities

Essential Criteria

  • Positive attitude and approach to work.
  • Ability to engage in self-reflection and clinical supervision.
  • Skill in diffusing potential conflicts or challenging situations.

We reserve the right to close vacancies prior to the advertised closing date once a sufficient number of applications have been received.