Bulk Product Coordinator

14 hours ago


Worcester, Worcestershire, United Kingdom Halfords Full time

Job Overview

We are seeking a highly skilled and motivated individual to join our team as a Bulk Product Executive. As a key member of our Halfords B2B team, you will play a pivotal role in delivering exceptional customer service and ensuring the smooth fulfillment of bulk orders.

Key Responsibilities

  • Process and manage administrative duties of the Bulk Sales department, ensuring accuracy and efficiency in all tasks.
  • Provide timely and accurate quotes to customers, meeting KPIs and exceeding expectations.
  • Coordinate the processing of orders for delivery, liaising with our HME team to ensure seamless handover of bikes and timely transaction.
  • Manage orders for invoicing via our Kryia platform, maintaining accurate records and resolving any issues promptly.
  • Keep Sharepoint up to date with order information, ensuring all teams have access to the latest updates.
  • Collaborate with the Halfords for Business department to identify and resolve issues before they escalate, ensuring a positive customer experience.
  • Focus on creating Moments of 'WOW' through exceptional customer service and attention to detail.
  • Embody the company values of Keeping it Simple, Showing you are knowledgeable & Informed, and being an oracle of internal process to complete bulk orders.
  • Be prepared to support other customer services teams in Halfords for Business as needed.

Requirements

  • Excellent communication skills, with the ability to empathize, listen, and patiently resolve problems and issues.
  • Proactive approach to suggesting changes to address issues and improve processes.
  • Ability to work with diverse business teams using a range of applications and environments.

Person Specification

  • Keen sense of customer service, with a welcoming and helpful attitude.
  • Ability to adhere to departmental standards and best practices.
  • Strong analytical and diagnostic skills, with the ability to work calmly under pressure.
  • Excellent task and time management skills, with a focus on delivering high-quality results.


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