Bulk Product Manager
2 months ago
Job Purpose:
You will play a pivotal role in delivering a service that customers come back for, aiming to support customers during bulk orders, you will be responsible for the fulfillment and quotation for all customer orders and inquiries, following an introduction from the client success team.
The role will heavily focus on striving to continuously improve our service levels to the business by handling customer orders in an effective manner, problem-solving and finding a suitable solution to issues whilst creating a positive working environment for all team members.
Key Responsibilities:
- Process and manage administrative duties of the Bulk Sales department.
- Process quotes for customers in an accurate manner and within KPI.
- Process orders for delivery, liaise with our HME for customer handover of bikes and ensure all orders are transacted.
- Process orders for invoicing via our Kryia platform.
- Keep Sharepoint up to date on orders for all teams to view.
- Work closely with the Halfords for Business department to identify and fix issues before escalation.
- Creating Moments of 'WOW'.
- Keeping it Simple.
- Showing you are knowledgeable & Informed.
- Be an oracle of internal process to complete bulk orders.
- You may be asked to help the other customers services teams in Halfords for Business.
Communication:
- Excellent communication skills – showing empathy, listen and patiently process problems and issues from around the business.
- Actively suggest changes to address issues.
- Supporting several different business teams using a diverse set of applications and environments.
Skills, Knowledge and Experience:
- Customer Services experience.
- Knowledge of bikes and their components.
- Excellent communicator.
- Basic knowledge of Excel.
- Comfortable using a computer.
- Able to work on your own and within a team.
- Be Enthusiastic & Passionate.
- Be Open, Clear & Transparent.
- Use personal judgement and initiative to develop solutions to challenges and obstacles.
Person Specification:
- Keen sense of customer service, a faultlessly welcoming and helpful representative of the B2B Team, highly visible to the wider company.
- Ability to adhere to departmental standards and best practices.
- An inquisitive problem solver with strong analytical and diagnostic skills.
- Ability to work calmly and give their best even if under pressure.
- Excellent task and time management skills, with own tasks and where their work contributes to other timelines.
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Worcester, Worcestershire, United Kingdom Halfords Full timeJob PurposeWe are seeking a highly skilled and motivated individual to join our Bulk Sales team as a Bulk Product Manager. As a key member of our team, you will play a pivotal role in delivering exceptional customer service and ensuring the smooth processing of bulk orders.The successful candidate will be responsible for managing administrative duties,...
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Bulk Product Manager
1 month ago
Worcester, Worcestershire, United Kingdom Halfords Full timeJob PurposeWe are seeking a highly skilled and motivated individual to join our Bulk Sales team as a Bulk Product Manager. As a key member of our team, you will play a pivotal role in delivering exceptional customer service and ensuring the smooth processing of bulk orders.The successful candidate will be responsible for managing administrative duties,...
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