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Pre-Sales Technical Consultant
2 months ago
The Pre-Sales Technical Engineer will play a crucial role in supporting the sales teams and reseller channel by providing expert product advice, training, and technical guidance. This includes discussing product features with end-users, training resellers and Eset staff, and being a central source of knowledge for the sales and marketing teams.
Key Responsibilities- Support the sales team in handling technical enquiries from larger end-user customers
- Discuss technical aspects of products with end-users
- Train resellers and Eset staff on products and their application
- Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licensing, and impact/integration in broader IT systems
- Participate in sales strategy planning, customer design, technical evaluations, and sales calls
- Provide technical sales advice to internal and external sales teams on specific enquiries
- Undertake product training sessions for Eset staff
- Undertake product and technical training sessions for resellers and their staff
- Undertake web demonstrations to key customers and resellers
- Attend exhibitions and conferences to provide technical product advice
- Prepare and undertake monthly product webinars to the reseller channel and end-users
- Previous experience providing technical support to end-users and resellers
- Experience with security software and their application within an IT environment
- Working knowledge of IT infrastructures using a wide range of OS
- Previous experience delivering training
- Previous experience in presenting IT products
- Project management experience
- In-depth knowledge of the security software industry and Eset competitors
- Complete ESET product knowledge
- Good knowledge of Linux OS
English (C2 - Proficient)
Personal Characteristics- Able to present confidently to senior IT staff specialising in IT Security (CISO level)
- Able to relate security issues to business concerns and match to a product solution
- Enterprise network knowledge essential
- An understanding of encryption technologies
- An understanding of server infrastructure and domain configuration
- Full valid driver's licence
- Able to travel and stay away as and when required
