Technical Product Specialist

4 weeks ago


Bournemouth, Bournemouth, United Kingdom ESET Full time

Job Title: Pre-Sales Technical Engineer

The Pre-Sales Technical Engineer will play a pivotal role in supporting the sales teams and reseller channel by providing expert product advice and training. This includes guidance on licensing and technical queries, as well as engaging with end-users of larger organizations to facilitate product sales.

Key Responsibilities:

  • Support the sales team in handling technical inquiries from larger end-user customers
  • Discuss technical aspects of products with end-users
  • Train resellers and Eset staff on products and their application
  • Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licensing, and impact/integration in broader IT systems
  • Be an Eset evangelist at end-user meetings and events
  • Stay up-to-date on industry knowledge and news on a technical basis
  • Assist and develop onsite or remote PoCs, demos, and customer engagement
  • Participate in sales strategy planning, customer design, technical evaluations, and sales calls
  • Provide technical sales advice to internal and external sales teams on specific inquiries
  • Undertake product training sessions for Eset staff
  • Undertake product and technical training sessions for resellers and their staff (time required away)
  • Undertake web demonstrations to key customers and resellers
  • Undertake onsite demonstrations to prospective customers and resellers (time required away)
  • Attend exhibitions and conferences to provide technical product advice (time required away)
  • Prepare and undertake monthly product webinars to the reseller channel and end-users
  • Manage KPIs and personal goals

Requirements:

  • Previous experience providing technical support to both end-users and resellers
  • Experience with security software and their application within an IT environment
  • Working knowledge of IT infrastructures using a wide range of OS
  • Previous experience delivering training
  • Previous experience in presenting IT products
  • Project management experience

Knowledge and Skills:

  • In-depth knowledge of the security software industry and Eset competitors
  • Complete ESET product knowledge
  • Good knowledge of Linux OS

Language: English (C2 - Proficient)

Travel: Full valid driver's license, able to travel and stay away as and when required



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