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Technical Product Specialist

4 weeks ago

Bournemouth, Bournemouth, United Kingdom ESET Full time
About the Role

We are seeking a highly skilled Technical Product Specialist to join our team at ESET. This is an exciting opportunity for a motivated individual with a passion for security solutions to play a key role in facilitating product sales and providing exceptional customer service.

Job Summary

The successful candidate will support our sales teams and reseller channel by delivering technical advice and training, as well as sharing knowledge of our products and their applications within IT systems. This includes discussing technical aspects of our products with end-users, supporting the sales team with technical queries, and developing strong relationships with our customers.

Key Responsibilities
  • Provide technical product advice and training to sales teams and resellers
  • Support sales teams with handling technical enquiries from larger end-user customers
  • Discuss technical aspects of our products with end-users
  • Develop strong relationships with customers and resellers through effective communication and product expertise
  • Keep up-to-date with industry knowledge and news on a technical basis
Requirements
  • Prior experience in providing technical support to both end-users and resellers
  • Strong knowledge of security software and its application within an IT environment
  • Working knowledge of IT infrastructures using a wide range of operating systems
  • Experience delivering training sessions and presenting IT products
  • Project management experience preferred
Benefits

This role offers a competitive salary of approximately $80,000 - $110,000 per annum, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.

What We Offer

At ESET, we value our employees' skills and contributions. As a Technical Product Specialist, you can expect:

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A collaborative team atmosphere
  • A competitive salary and benefits package