Lead Clerical Specialist
3 weeks ago
Position Overview
We are seeking a highly organized professional to deliver a comprehensive clerical support service to our stakeholders and clients.
Key Responsibilities:
- Provide an efficient financial business support service, managing and documenting both Council and client fund transactions.
- Process both manual and computerized financial, client, and service data.
- Generate and evaluate reports, ensuring accuracy and relevance.
- Handle document production, including typing letters and reports.
- Manage purchase order processing.
- Offer basic IT support and oversee the allocation and review of tasks among team members.
- Provide guidance and support to clerical assistants as necessary.
You will collaborate as part of the Customer & Business Services team, providing support across various social work establishments. This role requires you to operate independently, serving as the primary point of contact for clerical assistance to local management and their teams. Strong organizational abilities and a flexible mindset are crucial, along with effective communication skills, as you will be engaged in dynamic environments supporting social work clients and their families.
Essential Qualifications:
It is imperative that you possess experience in a clerical capacity, executing a diverse array of support functions, and are proficient with various software applications, including Microsoft Excel and databases. You must demonstrate the ability to work collaboratively within a team and independently, meet deadlines, uphold quality standards, and exhibit strong customer service skills. Self-motivation and resilience are vital, particularly when engaging with challenging and vulnerable client demographics.
Desirable Attributes:
Familiarity with procurement systems (PECOS) and AIS is advantageous. Previous supervisory experience is also preferred, along with an SVQ Level 3 in Business Administration or an equivalent qualification.
If selected for this position, you will be required to undergo a Disclosure Scotland check, with the level of scrutiny determined by the responsibilities of the role.
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