Help Desk Agent
1 week ago
Job Summary:
We are seeking a highly skilled and motivated Technical Support Specialist to join our Customer Support team at Jonas Software UK. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting assistance to clients via phone, email, and other communication channels.
- Log and manage customer service requests in our support database, ensuring timely resolution and follow-up.
- Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
- Participate in training and development programs to enhance technical skills and knowledge.
- Contribute to the development of knowledge base articles and other support resources.
Requirements:
- Strong technical knowledge of Microsoft desktop operating systems and applications.
- Excellent communication and interpersonal skills, with the ability to work with diverse clients and internal teams.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer service requests.
- Strong problem-solving skills, with a methodical approach to troubleshooting and resolving technical issues.
- Ability to work independently and as part of a team, with a strong sense of customer focus and commitment to excellence.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Jonas Software UK:
Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering exceptional customer service and support, and we are seeking a talented Technical Support Specialist to join our team.
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