Help Desk Agent

1 week ago


Rochester, Medway, United Kingdom Jonas Software UK Full time

Job Summary:

We are seeking a highly skilled and motivated Technical Support Specialist to join our Customer Support team at Jonas Software UK. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance to clients via phone, email, and other communication channels.
  • Log and manage customer service requests in our support database, ensuring timely resolution and follow-up.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Participate in training and development programs to enhance technical skills and knowledge.
  • Contribute to the development of knowledge base articles and other support resources.

Requirements:

  • Strong technical knowledge of Microsoft desktop operating systems and applications.
  • Excellent communication and interpersonal skills, with the ability to work with diverse clients and internal teams.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer service requests.
  • Strong problem-solving skills, with a methodical approach to troubleshooting and resolving technical issues.
  • Ability to work independently and as part of a team, with a strong sense of customer focus and commitment to excellence.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Jonas Software UK:

Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering exceptional customer service and support, and we are seeking a talented Technical Support Specialist to join our team.



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