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Pensions Team Lead

2 months ago

Portsmouth, Portsmouth, United Kingdom Morris Sinclair Recruitment Full time

About the Role

Morris Sinclair Recruitment is seeking an exceptional people manager to lead a fast-paced team administering pensions for some of the UK's largest financial services companies. The Third Party Administration (TPA) Team Manager will manage a rapidly growing team responsible for administering pensions through the full lifecycle of pension administration on behalf of customers leveraging our client's in-house software solutions.

This role will report directly to the COO and offers excellent career development opportunities for the right candidate. Knowledge of pensions, and SIPPs in particular, will be extremely advantageous, with management skills of primary importance. The candidate must be able to demonstrate successfully leading teams and building strong relationships with customers and internal stakeholders.

Key Responsibilities

  • Management of a large team of pension administrators, from graduate recruits to senior pension experts
  • Lead daily team stand-ups and other team meetings, including 121s with each member of the team
  • Accountable for the team meeting client obligations and SLAs
  • Foster a collaborative culture of excellence in the team
  • Manage client expectations, act as an escalation point and attend client meetings
  • Manage resource requirements for the team, assist with recruitment and facilitating growth of the team
  • Work with senior members of the team to manage team workload and oversee the team training schedule
  • General line management responsibilities and accountable for monthly reporting and invoicing
  • Oversee onboarding of new clients and delivery of other projects including alignment of processes and procedures, automating and improving processes and ensuring training and team documentation is up to date
  • Take ownership and be flexible and willing to roll up your sleeves and assist where needed

Essential Skills

  • Strong leadership skills and experience managing and motivating teams
  • The ability to have a strong impact and influence people
  • A strong team player and problem solver
  • Ability to remain calm and positive under pressure
  • Efficient and effective communication skills and experience liaising with external customers and internal stakeholders
  • Ability to organise workloads, effectively prioritise work and meet deadlines
  • A good understanding of the Pensions industry, with a working knowledge of SIPPs and the pension lifecycle

Desirable Skills

  • Degree educated and any pension qualifications
  • Comfortable working in a technical environment
  • Experience with a third party pension administration service

Location

  • Head office in Portsmouth at least 3 days a week.