Service Support Coordinator

6 days ago

Queensferry, Edinburgh, United Kingdom NHS 24 Full time
About the Role

We are seeking a highly motivated and experienced individual to join our team as a Service Support Coordinator for NHS 24. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our contact centre services.

Key Responsibilities
  • Provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres, demonstrating a professional first point of contact for all.
  • Support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required.
  • Support an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period.
  • Daily management of wide-ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone.
  • Undertake stock checks and maintain adequate stock levels.
  • Various other duties included with the Job Pack attached.
Requirements
  • General administration experience to a HNC level or equivalent.
  • Further additional experience in the following areas: customer-focused/related environment, working in or with an in-house Fault desk department, dealing with and knowledge of H&S regulations, undertaking Workplace inspections, using office software packages including Excel, PowerPoint, and Microsoft Word.
  • Ability to work autonomously or as a fully supportive and integrated team player.
  • Contributing to effective performance in achieving strategic goals for the Department.
Desirable
  • Experience in NHS or public sector.
  • Knowledge of patient-focused environment.
Benefits
  • NHS 24 offers a complete benefits package, with a temporary contract on Band 4 Contract - £27,598 - £30,019 (Pro Rata).
  • Placement on salary scale is dependent on confirmation of previous relevant NHS service.
  • We also offer a range of supportive policies to enhance your employee journey, including a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme, and a range of learning and development opportunities.
About NHS 24

NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral, and information on health and healthcare services. We are a unique provider of a national tele-health and tele-care service, responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year.

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