Customer Implementation Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled Customer Implementation Consultant II to join our team at Deputy. As a key member of our implementation team, you will be responsible for delivering complex projects for our largest enterprise customers.
Responsibilities:
- Manage the end-to-end delivery and implementation of complex projects, ensuring timely and successful project outcomes.
- Act as a trusted advisor to customers, providing best practices and identifying areas of opportunity throughout the implementation process.
- Validate customer requirements through technical workshops and informational sessions with operational stakeholders.
- Define and communicate project plans with clearly defined timelines and deliverables.
- Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements.
- Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer's requirements and project timelines.
- Interpret and map customer's business structure to the Deputy platform, optimizing for ease of use and performance.
- Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
- Take a train-the-trainer approach, equipping customers with training sessions and materials to ensure continued success.
- Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support.
Qualifications:
- Proven ability to understand, define, and document deliverables, including requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
- Strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
- Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines.
- Ability to understand and relate to both technical and non-technical project team members.
- Experience with enterprise SaaS applications.
- 1-2 Years of professional experience in delivery, implementation, or project management.
What We Offer:
- Highly collaborative working environment
- Flexible co-working space in central London at Uncommon Liverpool St
- Free happy hours, afternoon tea, networking, and professional events
- Employee stock ownership from Day 1
- Employee pension matching programme
- Private health and dental insurance
- Paid parental leave to support you and your family
- Flexible holiday time, including 2 celebration days per year for those special moments
- Work from home stipend to help you get set up and succeed from home
About Deputy:
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures, and we welcome different perspectives and skills.
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