Support Coordinator for Legal Team

7 days ago

London, Greater London, United Kingdom M&S Full time

Job Summary

We are seeking a highly skilled and experienced Team Support Coordinator to join our Legal Team at M&S. As a key member of our team, you will play a vital role in supporting the delivery of excellent customer service and operational excellence across our stores.

Key Responsibilities

  • Customer Service
    • Deliver exceptional customer service by putting the customer first and ensuring that all customers receive a positive and memorable experience.
    • Act on customer feedback to drive improvement and ensure that customer complaints are resolved promptly and efficiently.
  • Operational Excellence
    • Support the delivery of brilliant basics by ensuring that all store processes and tasks are completed consistently and productively.
    • Drive on-the-job productivity by identifying opportunities for improvement and implementing changes to increase efficiency and effectiveness.
  • Team Support
    • Support colleagues through coaching and feedback to ensure that they have the skills and knowledge needed to deliver excellent customer service and operational excellence.
    • Provide regular and timely feedback to line managers to support colleague performance and development.
  • Visual Merchandising
    • Support the delivery of an inspirational, improved, and consistent visual customer journey in store by ensuring that all visual merchandising standards are met.
    • Work with the visual merchandising team to plan and implement visual merchandising updates across all launches, events, and campaigns.

    Key Capabilities

    • Understand how M&S operates, its strategy, future, and the role you play in delivering our business goals.
    • Effectively manage your reactions and responses around change to ensure that you can adapt to new situations and challenges.
    • Help colleagues to develop by listening, asking questions, and giving feedback to encourage reflection and different thinking.
    • Treat all colleagues fairly and with respect, understanding that different people will provide different perspectives and have different needs.

    Technical Skills/Experience

    • Support the delivery of excellent customer service and KPIs across the store by using your knowledge of commercial operations, brilliant basics, and operational excellence.
    • Use your good level of digital capability to access and utilize relevant systems and tools.
    • Maintain high presentation standards, attention to detail, and deliver on time, right first time.
    • Interpret data relevant to the role and use it to drive improvement and decision-making.

    Key Relationships and Stakeholders

    • Customers
    • Colleagues
    • Store Leadership
    • BIG

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