Operations Support Manager

2 weeks ago


Horsham, West Sussex, United Kingdom Schroders Full time
About Schroders

Schroders is a leading global asset management company that provides investment solutions to individuals, institutions, and governments. Our mission is to deliver exceptional investment returns and outstanding service to our clients.

Job Summary

We are seeking an experienced Operations Support Manager to join our team in Horsham, West Sussex. As an Operations Support Manager, you will play a critical role in ensuring the smooth operation of our business processes and systems.

Key Responsibilities
  • Manage and maintain access to our internal adviser resource, Huddle
  • Coordinate the process for client switches between advisers, working closely with the BFP Support Team Leaders
  • Maintain and update Client Engagement documents as needed
  • Manage feedback from BFP users and liaise with the development team to improve the Reviews Dashboard
  • Coordinate the BFP Internal Newsletter and circulate it to the team
  • Engage with Product Developers, supported by the Support Team Leaders, on App/Tech Development
  • Realignment of contract statuses for accurate AUM reporting in Enable, using GERTI 2
  • Manage Adviser Training & CPD, including event management and follow-up
  • Develop and maintain BFP Data Analysis & Reporting dashboards in Sharepoint, including:
    • Fees - Internal from Enable reconciled with accounts version
    • NNB in current form + development with Product Team
    • WSR - maintain integrity and cross-check with Enable
    • Fusion outflows > 100k
    • Adviser quality KPIs (2023 bonus validation)
    • Restricted proposition validation from NBR (product spread)
    • Client survey results
  • Engage with the Support Team, Leaders as needed, on Ad hoc projects
  • Manage the Closed Products and Services project to a successful conclusion
Requirements

To be successful in this role, you will need:

  • Education to degree level or equivalent
  • Experience of working in financial and/or professional services organisations
  • Experience of operating across all levels of an organisation
  • Excellent communication skills, both written and verbal, with individuals at all levels
  • Excellent PowerPoint and Excel skills
  • Highly organised with an analytical approach to business decision making
  • Sound knowledge and understanding of financial data and MI
  • Proven project management skills
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. Our team is passionate about delivering exceptional results and making a positive impact on our clients' lives.

About Us

Schroders is committed to creating an inclusive and diverse workplace culture that values and respects all employees. We believe that a diverse and inclusive workplace is essential to our success and to delivering exceptional results for our clients.



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