Regional Sales Executive

4 weeks ago

Stockport, Stockport, United Kingdom CGA Full time

Regional Sales Executive

Full-time

Job Overview

At CGA, we pride ourselves on our unique ability to integrate extensive and diverse datasets with three key on-premise dictionaries (consumer, outlet, and product). By applying precise taxonomies to these dictionaries, we enable accurate analysis of our comprehensive data assets, ultimately generating insights that enhance our clients' performance in the on-premise sector.

The Regional Sales Executive is accountable for a designated area, possessing in-depth knowledge of their assigned markets. This role utilizes that expertise to meet business objectives within the region. The executive will oversee, establish, and assess quality control measures, service level agreements (SLAs), and region-specific operational practices, while also providing leadership in local projects. They are tasked with developing, training, and refining their team through recruitment and by documenting and updating region-specific operational methods. Additionally, they play a crucial role in defining operational standards and procedures for their area.

Key Responsibilities

Leadership

Ensures that departmental key performance indicators (KPIs) and objectives within their specialty are met. Supervises team members and makes impactful decisions regarding individual assignments or project phases. Identifies opportunities for toolkit and process enhancements, recommending changes to the Dictionary Manager. Maintains awareness of evolving practices within their specialty and takes responsibility for personal development. Collaborates with the Dictionary Manager to inform team resource planning. Assists in creating job specifications for team roles and participates in the recruitment process. Leads training initiatives for team members. Proactively identifies and negotiates appropriate development opportunities for themselves and their team. Contributes to fostering a positive team culture and enhancing employee engagement. Works with the Dictionary Manager and HR to address HR issues within the team as they arise.

Stakeholder Engagement & Communication

Exhibits strong communication skills. Engages with and influences colleagues effectively. Maintains working-level contact with customers, suppliers, and partners. Addresses and resolves internal client inquiries. Ensures all relevant process documentation within the region is accurate and current. Develops and delivers educational and training materials for stakeholders with support. Guarantees information flow aligns with departmental standards. Understands and collaborates on stakeholder needs analysis, reflecting this in their work.

Service Excellence

Cultivates a customer-first mindset and encourages the same within their team. Ensures compliance with departmental quality standards within the regional team. Contributes specialized knowledge to help define quality standards for departmental processes, practices, products, and services. Ensures that service delivery within the regional team meets established service levels. Monitors service delivery performance metrics and maintains relevant records. Analyzes service delivery performance to identify necessary actions for maintaining or improving service levels; initiates and reports on improvement initiatives. Initiates and oversees actions to investigate and resolve issues in systems, processes, and services. Demonstrates a systematic and analytical approach to problem resolution. Determines solutions and collaborates with others to implement agreed-upon remedies and preventative measures. Ensures compliance with policies regarding data integrity and security within their specialty.

Knowledge & Expertise

Possesses comprehensive generic, domain, and specialized knowledge relevant to their specialty and region, enabling effective performance within the organization. Understands the broader business context. Demonstrates effective application of knowledge. Takes initiative to enhance personal and team knowledge.

Core Behavioral Traits

Actively promotes CGA values in all interactions. Fosters a departmental culture that aligns with the overall business ethos. Driven by deadlines and quality, maintaining high personal standards. Values teamwork and considers the needs of all team members. Inquisitive and eager to learn. Exhibits strong leadership qualities—positive, responsible, and ethical. Takes ownership of inquiries and demonstrates expertise. Shows initiative, innovation, and a strong desire for personal and business improvement. Makes decisions with a long-term perspective. Takes pride in the work produced.

Additional Information

Benefits

Flexible working arrangements. Volunteer time off. Access to LinkedIn Learning. Employee Assistance Program (EAP).

About CGA

CGA is a leading consumer intelligence organization, providing comprehensive insights into consumer purchasing behavior and uncovering new growth opportunities. We are committed to reflecting the diversity of our clients, communities, and markets within our workforce. We invite candidates who share our mission of inclusion and diversity to join us. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

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