Administrative Support Officer

3 weeks ago

Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

Job Overview

We are seeking dedicated and adaptable individuals to become part of our dynamic team within the Maternity Services. This role presents an excellent opportunity for proactive and organized individuals to contribute to our Maternity department. Successful candidates will exhibit strong communication and interpersonal abilities and will be prepared to operate in a fast-paced environment. Our team provides a comprehensive 7-day, 24-hour service, collaborating flexibly to fulfill operational requirements. ( - hour shifts - Days & nights )

Familiarity with healthcare IT systems is beneficial; however, training will be provided. Your responsibilities will encompass a variety of tasks essential for the smooth operation of this busy department.

We are looking for team-oriented individuals who can thrive under pressure and effectively manage their workload while addressing the needs of the department. You will be joining a supportive and dedicated team committed to excellence.

Key Responsibilities

To deliver a confidential and high-quality administrative support service to the Maternity Services, encompassing both clerical and practical tasks. The successful candidate will also provide administrative and clerical assistance to other departments within Maternity Services as needed.

Your role will involve offering clerical and administrative support within Maternity Services, primarily in Balmoral Ward, utilizing IT systems to document patient activities. This is a demanding and varied position that requires exceptional organizational and interpersonal skills. The candidate must possess excellent communication skills to engage with patients, visitors, and all levels of staff.

About Northampton General Hospital

Northampton General Hospital is a prominent employer in the region, embarking on an exciting transformation journey. All divisions are dedicated to enhancing efficiency as we modernize and improve our services. We have also formed a collaborative model with a neighboring healthcare institution, enhancing our service delivery.

Our Core Values

Compassion

Accountability

Respect

Integrity

Courage

We aim to recruit exceptional individuals to deliver our services across the organization and help unlock everyone's full potential. We value effective communication and strive to promote our vacancies to all communities.

We encourage applications from individuals representing all protected groups, particularly those from underrepresented backgrounds, to ensure a diverse and inclusive workforce.

We recognize the importance of collaborating with colleagues from various backgrounds and are committed to fostering an inclusive and cooperative work environment.

We have active networks that support and promote diversity, ensuring that all employees feel valued and have a sense of belonging within our organization.

Job Duties

Responsibilities Include:

  • Welcoming women and their families to the Maternity Wards.
  • Managing telephone communications, relaying messages, and coordinating with the midwife in charge.
  • Operating security systems to grant access to authorized visitors and staff.
  • Utilizing communication logs to prioritize tasks for the shift.
  • Maintaining an ongoing record of patients for auditing purposes.
  • Organizing patient records for medical documentation.
  • Tracking the movement of folders entering and leaving the department.
  • Using IT systems to manage patient admissions and discharges.
  • Reporting maintenance needs and equipment failures to the appropriate departments.
  • Ensuring adequate supplies of stationery are available in designated areas.
  • Performing additional duties as assigned by the Senior Midwife.
  • Demonstrating the ability to prioritize and multitask effectively.

Qualifications and Skills

Essential:

  • Minimum of 3 GCSEs at Grade C or above, including English or equivalent.
  • Knowledge of office procedures.
  • Proficient IT skills.
  • Strong written and verbal communication abilities.
  • Courteous and efficient telephone etiquette.
  • Proficiency in Microsoft Office applications, including Word and Outlook.
  • Experience in a busy office setting.
  • Strong planning and organizational skills.
  • Ability to work effectively within a team.

Desirable:

  • Familiarity with Excel and/or PowerPoint.
  • Experience in a healthcare setting.

Key Competencies and Personal Attributes

Essential:

  • A commitment to embodying our values of excellence, focusing on empowerment, equality, diversity, and inclusion.
  • Self-motivated and proactive.
  • Ability to use initiative effectively.
  • Confidence in establishing and maintaining positive working relationships.

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