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Client Relations Manager

2 months ago


Northampton, Northamptonshire, United Kingdom Venn Group Full time £110,000

Job Opportunity: Head of Customer Management

About the Role:

This is an exciting opportunity to make a significant impact in a thriving legal practice while enjoying an energizing work environment.

Key Responsibilities:

  • Develop and implement effective customer management strategies to drive business growth and customer satisfaction.
  • Build and maintain strong relationships with clients, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Provide leadership and guidance to the customer management team to achieve business objectives and improve customer experience.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring efficient and effective customer management practices.
  • Develop and manage budgets to ensure effective resource allocation and optimize customer management initiatives.

What We Offer:

  • Competitive salary up to £110,000 per annum.
  • Generous pension scheme.
  • Flexible remote working.
  • Bonus scheme.
  • Life assurance.

About Venn Group:

Venn Group is a leading recruitment agency specializing in legal and professional services. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients and candidates.