Strategic Client Manager

4 weeks ago


Northampton, Northamptonshire, United Kingdom Bright Horizons Full time

About the Role

We are seeking a highly skilled Strategic Client Manager to join our team at Bright Horizons. As a key member of our client-facing team, you will be responsible for managing a portfolio of client accounts to maximise contract retention, client loyalty, revenue, and profit.

Key Responsibilities

  • Proactively manage client relationships to ensure maximum return on investment and view Bright Horizons as their strategic partner for all family care or work/life-related issues.
  • Renew and negotiate client contracts to optimise the company's financial return and contract terms.
  • Support operations in the development of new services for clients, including budget development, developing presentations, contract negotiation proposals, marketing, and general support.
  • Keep the wider BH business informed of changes and developments as they relate to client relationships and contracts, in a timely manner.

Requirements

  • Experience of working in a similar role.
  • Strong analytical and financial acumen as well as client relationship management skills.
  • Ability to work well in a collaborative environment and communicate the values and mission of the organisation and full range of services we offer to clients.

What We Offer

  • Flexible working and holiday entitlements.
  • Discounted childcare.
  • Quarterly Employee Appreciation Weeks.
  • Annual gala award evening.
  • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays, and more.
  • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life.

About Us

We've been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

Why Join Us?

We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.



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