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Overnight Guest Services Associate

3 months ago

East London, United Kingdom Canary Riverside Plaza Hotel Full time

Exciting Opportunity at Canary Riverside Plaza Hotel

A remarkable position has opened up within the prestigious Luxury 5* Corporate Hotel brand, the Canary Riverside Plaza Hotel located in East London.

We are on the lookout for a dedicated and friendly Night Receptionist (Casual) to become an integral part of our welcoming team, serving as the Ambassador of the Hotel within the Front Office (Nights) Department.

Set against the backdrop of the historic wharfs and quays of East London, the Canary Riverside Plaza stands as the sole five-star independent hotel in Canary Wharf. Our 142 spacious guest rooms and suites provide an exceptionally comfortable experience, whether for business or leisure, complemented by breathtaking views of the River Thames and the city skyline.

Enjoy a full five-star experience with access to our adjacent Health Club and Spa, or indulge in afternoon tea on the sunlit terrace at the Quadrato Restaurant, which features Italian-inspired menus that are light, fresh, and quintessentially Italian.

The Quadrato Restaurant offers stunning views of the River Thames and London skyline, best enjoyed from the elegant terrace or through the soaring windows of the restaurant. The adjacent Quadrato Bar & Lounge presents a variety of signature cocktails, wines, beers, and spirits, making it the perfect spot for pre-dinner drinks or a nightcap.

As a Night Receptionist, you will enjoy a range of fantastic benefits:

  • Competitive hourly rate of £11.44 plus a night shift allowance of £3.49 per shift.
  • 28 days of holiday (including bank holidays), with additional days awarded for length of service.
  • Complimentary healthy meals with desserts during duty hours served in the Staff Restaurant, The Cube.
  • Uniforms provided and laundered for operational reception and food & beverage departments.
  • Outstanding training and development opportunities.
  • Discounts on food and beverages at our Quadrato Restaurant and Lounge.
  • Employee room rates and excellent rates for friends and family.
  • Career planning and development opportunities through Flow Hospitality.
  • Company pension scheme (Ageon) after three months of service.
  • Employee recognition programs including Employee of the Month and Management of the Quarter awards.
  • Annual staff party.

Key Qualities We Seek:

As a Night Receptionist, you will assist the Night Manager and Hotel Manager Nights in ensuring guests receive exceptional service while also maintaining the security and integrity of the hotel property throughout the night.

We require candidates to possess a solid understanding of Front Office procedures, ideally with experience in Opera Cloud, and to efficiently manage check-in and check-out processes.

The ideal candidate will demonstrate the following skills and knowledge:

  • Excellent communication skills, both written and verbal.
  • A minimum of one year of experience in a Front of House Reception role within a reputable 5* hotel.
  • Understanding of the significance of impeccable guest service and the ability to deliver it.
  • Exceptional attention to detail.
  • Strong analytical skills.
  • Outstanding organizational abilities.
  • Capacity to remain composed under pressure.
  • Ability to multitask effectively.
  • Detail-oriented with a keen eye for spotting errors.
  • Adaptability to change.

Main Responsibilities:

Your primary responsibilities will include:

  • Providing personalized service to guests and fostering strong relationships to ensure loyalty and future bookings.
  • Ensuring the smooth operation of the Front of House Reception during the night shift.
  • Conducting prompt and courteous check-in and check-out procedures while coordinating with Housekeeping, Maintenance, and Security Departments as necessary.
  • Handling incoming telephone calls in a timely and courteous manner.
  • Collaborating with the Night Manager and Hotel Manager Nights to conduct the night audit and report any discrepancies.
  • Assisting guests with recommendations and directing them to the restaurant in the absence of the Concierge.
  • Managing reservations in the absence of the Reservations Department.
  • Addressing guest requests and ensuring proper communication with relevant departments.
  • Maintaining comprehensive knowledge of hotel facilities, services, and the local area.
  • Facilitating client taxi requests.
  • Reporting maintenance, cleanliness, or breakage issues to the appropriate department.
  • Performing other duties as assigned by the Night Manager and Hotel Manager Nights.

As part of a small team, you will exhibit exceptional knowledge and dedicated behavior. The successful candidate will be highly professional, possess excellent communication skills, and understand the importance of outstanding guest service.

This is a fantastic opportunity to join a 5* Luxury Hotel and work in a friendly and professional environment.

All applicants must be eligible to live and work in the UK and will be required to provide documented evidence of eligibility during the recruitment process. Two satisfactory references from current or previous employers will be required upon a successful offer of employment.