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Client Relationship Manager

2 months ago

Sheffield, Sheffield, United Kingdom Devonshire Full time

Job Summary:

As a Senior Account Manager at Devonshire, you will lead the warehousing and distribution service line of one of our largest client accounts. You will act as the service delivery interface between our in-house client service and operational teams and the Client, to provide operational insight and problem solving through business as usual activities.

Key Responsibilities:

  • Develop and Maintain Client Relationships: Demonstrate an understanding of the overall business relationship with key clients and develop and maintain good relationships with relevant stakeholders (internal/external).
  • Client Needs Assessment: Understand customer's needs in regard to the service offering and respond to customer requests, ensuring service levels and KPI's are met at all times.
  • Campaign Delivery Management: Manage the full end to end process of campaign delivery, (utilising all internal systems and ways of working as defined and within the required timelines).
  • Reporting and Analysis: Supports the Account Director with the creation of monthly/weekly reporting to include;
  • Monthly Business Intelligence Pack: Develop and provide a monthly business intelligence pack to stakeholders.
  • Weekly Forecast: Provide a weekly forecast to stakeholders.

Requirements:

  • Technical Skills: A firm competency of Excel and a working knowledge of e-commerce principles/ systems would be highly advantageous.
  • Experience: Account Management experience is required.

Devonshire is an Equal Opportunity Employer: We encourage applications from people of all backgrounds. All qualified applicants will be considered regardless of gender, race, religion, age, disability, sexual orientation, or marital status.