Senior Guest Experience and Engagement Manager

1 week ago


South East, United Kingdom Carter Murray Full time

Job Summary

Carter Murray is seeking a highly skilled Senior Guest Experience and Engagement Manager to support the growth and execution of our CRM and Membership programmes.

Key Responsibilities:

  • Develop and implement strategies to enhance guest engagement and retention
  • Collaborate with the Head of Guest Knowledge and Engagement to deliver a streamlined approach to guest acquisition and retention
  • Monitor and analyze key performance indicators (KPIs) such as OR, CTR, CLTV, FF, SPV, and Sales
  • Provide exceptional guest experience and build strong relationships with key stakeholders

Requirements:

  • Proven experience in guest experience and engagement management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary of £75,000
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

  • Guest Experience Agent

    3 months ago


    South Kensington, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • South East, United Kingdom Carter Murray Full time

    Job SummaryCarter Murray is seeking a highly skilled Senior Guest Experience and Engagement Manager to support the growth and execution of our CRM and Membership programmes.Key Responsibilities:Develop and implement strategies to enhance guest engagement and retention.Collaborate with the Head of Guest Knowledge and Engagement to deliver a streamlined...


  • South East, United Kingdom Carter Murray Full time

    Job SummaryCarter Murray is seeking a highly skilled Senior Guest Knowledge and Engagement Manager to support the growth and execution of our CRM and Membership programmes.Key ResponsibilitiesDevelop and implement a comprehensive strategy to drive top-tier guest acquisition and retention through customer lifetime value, first-party data, and sales...


  • South East, United Kingdom Carter Murray Full time

    Job SummaryCarter Murray is seeking a highly skilled Senior Guest Knowledge and Engagement Manager to support the growth and execution of our CRM and Membership programmes.Key ResponsibilitiesDevelop and implement a comprehensive strategy to drive top-tier guest acquisition and retention through customer lifetime value, first-party data, and sales...


  • South East, United Kingdom Carter Murray Full time

    Senior Guest Knowledge & Engagement Manager All potential applicants are encouraged to scroll through and read the complete job description before applying.Oxford Luxury £75,000As Senior Guest Knowledge & Engagement Manager, you will support the growth and execution of the CRM and Membership programmes. With a strong focus on OR, CTR as well as top tier...


  • South East England, United Kingdom Carter Murray Full time €75,000

    Senior Guest Knowledge & Engagement Manager Oxford Luxury £75,000 As Senior Guest Knowledge & Engagement Manager, you will support the growth and execution of the CRM and Membership programmes. With a strong focus on OR, CTR as well as top tier guest acquisition and retention through CLTV, FF, SPV & Sales. Reporting to the Head of Guest Knowledge &...


  • South East England, United Kingdom Carter Murray Full time €75,000

    Senior Guest Knowledge & Engagement Manager Oxford Luxury £75,000 As Senior Guest Knowledge & Engagement Manager, you will support the growth and execution of the CRM and Membership programmes. With a strong focus on OR, CTR as well as top tier guest acquisition and retention through CLTV, FF, SPV & Sales. Reporting to the Head of Guest Knowledge &...


  • South East, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time

    Job Opportunity at Compass Services, UK and Ireland Limited T/A Rapport Guest ServicesAbout the RoleWe are seeking a highly motivated and customer-focused Guest Service Team Leader to join our dynamic team at Compass Services, UK and Ireland Limited T/A Rapport Guest Services. As a key member of our Guest Services team, you will be responsible for delivering...


  • South East, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time

    Job Opportunity at Compass Services, UK and Ireland Limited T/A Rapport Guest ServicesAbout the RoleWe are seeking a highly motivated and customer-focused Guest Service Team Leader to join our dynamic team at Compass Services, UK and Ireland Limited T/A Rapport Guest Services. As a key member of our Guest Services team, you will be responsible for delivering...


  • South West London, London, London, United Kingdom Conrad London St. James Full time

    WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.Conrad London St Jamesis one of Hiltons three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in thetop 5% of hotels in London and the Top...


  • South West London, United Kingdom Conrad London St. James Full time

    About Conrad London St JamesConrad London St James is a luxury hotel located in the heart of Westminster, offering a unique blend of elegance and sophistication. As a member of the Conrad Hotels & Resorts brand, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.Job SummaryWe are seeking a highly...


  • South West London, United Kingdom Conrad London St. James Full time

    About Conrad London St JamesConrad London St James is a luxury hotel located in the heart of Westminster, offering a unique blend of elegance and sophistication. As a member of the Conrad Hotels & Resorts brand, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.Job SummaryWe are seeking a highly...


  • East London, UK, United Kingdom Queensway Full time

    About QueenswayQueensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member's club. The brands we operate include KFC,...


  • East London, United Kingdom Queensway Full time

    About QueenswayAny additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality...


  • East London, United Kingdom Queensway Full time

    About QueenswayQueensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member's club. The brands we operate include KFC, Starbucks,...


  • South Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Job DescriptionJob Title: Director of Guest Experience and OperationsCompany: Ginger Recruitment Services LimitedLocation: YorkshireJob Type: Full-timeSalary: £43,260 + BenefitsAbout the Role:We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at a prestigious hospitality venue in Yorkshire. As a key member...


  • South Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Job DescriptionJob Title: Director of Guest Experience and OperationsCompany: Ginger Recruitment Services LimitedLocation: YorkshireJob Type: Full-timeSalary: £43,260 + BenefitsAbout the Role:We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at a prestigious hospitality venue in Yorkshire. As a key member...


  • South Ruislip, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at Compass Services, UK and Ireland Limited T/A Rapport Guest Services. As a Guest Service Ambassador, you will be the first point of contact for our clients and their guests, providing exceptional service and creating a warm and welcoming atmosphere.Key...


  • South Ruislip, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at Compass Services, UK and Ireland Limited T/A Rapport Guest Services. As a Guest Service Ambassador, you will be the first point of contact for our clients and their guests, providing exceptional service and creating a warm and welcoming atmosphere.Key...


  • South Ruislip, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at Compass Services, UK and Ireland Limited T/A Rapport Guest Services. As a Guest Service Ambassador, you will be the first point of contact for our clients and their guests, providing exceptional service and creating a warm and welcoming atmosphere.Key...