Senior Guest Experience and Engagement Manager
2 months ago
Job Summary
Carter Murray is seeking a highly skilled Senior Guest Experience and Engagement Manager to support the growth and execution of our CRM and Membership programmes.
Key Responsibilities:
- Develop and implement strategies to enhance guest engagement and retention.
- Collaborate with the Head of Guest Knowledge and Engagement to deliver a streamlined approach to guest acquisition and retention.
- Monitor and analyze key performance indicators (KPIs) such as OR, CTR, CLTV, FF, SPV, and Sales.
- Provide exceptional guest experience through personalized interactions and tailored solutions.
- Work closely with cross-functional teams to ensure seamless execution of programmes.
Requirements:
- Proven experience in guest experience and engagement management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
About Carter Murray
Carter Murray is a leading recruitment agency specializing in luxury and high-end placements. We are committed to delivering exceptional service and results-driven solutions to our clients and candidates.
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